Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sandra Trantham

Sandra Trantham

March 5, 2025

5  out of  5
rating by Sandra Trantham
"Wonderful courteous people. Always a pleasure to talk with."
We responded:
"Thanks Sandra!! I really appreciate the feedback! You have a blessed weekend! 😀"
Profile photo of Stephanie Norris

Stephanie Norris

March 3, 2025

5  out of  5
rating by Stephanie Norris
"If you’re needing Insurance this is the place to go. Everyone is so friendly and helpful, they listen to you and have so much patience. Thank you Jennifer for all your assistance."
We responded:
"Thanks Stephanie, that is such an awesome compliment. We appreciate you! Have a great week. 😃 "
Profile photo of Matthew Moody

Matthew Moody

March 1, 2025

5  out of  5
rating by Matthew Moody
"Fast, efficient, friendly and great rates."
We responded:
"Thanks Matthew, appreciate the review. Glad to have you as a client. Have a great week. 😃 "
Profile photo of Sharon Pauley

Sharon Pauley

February 25, 2025

5  out of  5
rating by Sharon Pauley
"I have had St Farm for two of my homes. I have worked with Shannon since 2017. They are very knowledgeable and I recently switched my auto insurance to them as well."
We responded:
"Thank you Sharon, I appreciate your business and very happy we are able to help you with all your insurance. Hope you have a blessed week. 😀"
Profile photo of Leslie Potter

Leslie Potter

February 24, 2025

5  out of  5
rating by Leslie Potter
"The staff is very friendly and professional and willing to help clients in any way they can."
We responded:
"Thanks Leslie, I appreciate you taking the time to give us a review. I hope you have a great week. 😃 "
Profile photo of Melissa Gorrell

Melissa Gorrell

February 20, 2025

5  out of  5
rating by Melissa Gorrell
"Brianna was very helpful and understanding on addressing an issue that we had. I greatly appreciate her professionalism on resolving the issue. She is truly a very valuable asset to your firm."
We responded:
"Thanks Melissa, we are fortunate to have Breanna on our team. I appreciate you sharing your experience with our office. Have a great rest of the week! 😀"
Profile photo of S. Lewis

S. Lewis

February 17, 2025

5  out of  5
rating by S. Lewis
"The staff are courteous and knowledgeable. Would highly recommend"
We responded:
"Thank you for the review, I appreciate the kind words. Have a great week. 😃"
Profile photo of Chris T

Chris T

February 13, 2025

5  out of  5
rating by Chris T
"Always quick to assist and respond with any questions we have on our policies. I have enjoyed working with Melissa, Tammy and David!"
We responded:
"Thanks Chris, I appreciate your feedback. Hope you have a good weekend. Thanks"
Profile photo of Kelvin Banks Jr

Kelvin Banks Jr

February 13, 2025

5  out of  5
rating by Kelvin Banks Jr
"Always professional. Very good customer service no matter how big the problem is!"
We responded:
"Thanks Mr. Banks, I really appreciate the kind words. I hope you have a blessed weekend. :)"
Profile photo of Eldon Smith

Eldon Smith

February 12, 2025

5  out of  5
rating by Eldon Smith
"Always great working with Shanon's team"
We responded:
"Thanks Eldon, we appreciate your business and kind words. Have a great week. 🙂 "
Profile photo of Hollis Williams

Hollis Williams

February 12, 2025

5  out of  5
rating by Hollis Williams
"Great personals, out of the years I've been with Shannon Salisbury "State Farm" I've never had one back experience. They get right on top things. The few incidents I've unfortunately had, they were very helpful with the circumstances and gave good directions on how to resolve the matters that where at hand. Ten thumbs up!"
We responded:
"Thanks Hollis, it means alot to read this review. I enjoy hearing how we are doing our best for our clients. 😀"
Profile photo of Andrew Callender

Andrew Callender

February 11, 2025

5  out of  5
rating by Andrew Callender
"Tammy was absolutely lovely on the phone. Helpful, friendly, and great chat!"
We responded:
"Thanks Andrew, we appreciate those kind words. Hope you have a great rest of the week. 😀"
Profile photo of Ellen Hansen

Ellen Hansen

February 11, 2025

5  out of  5
rating by Ellen Hansen
"I’ve been a State Farm client for the majority of my life, and continue to be impressed with their service, coverage, and rates. Since I moved to Texas in 2021, Shanon Salsbury’s office in Montgomery has been extremely helpful and easy to work with. From home insurance, our cars, & most recently adding a teen driver - they have been extremely knowledgable, prompt, and personable. Jennifer has made it extremely easy to transition from one season of life to the next with peace of mind, and I’m thankful for their expertise!"
We responded:
"Thanks Ellen, I really appreciate your feedback and more importantly you as a customer for so long. Glad we can continue to provide the service you deserve. 😀"
Profile photo of Gene Colbert

Gene Colbert

February 4, 2025

5  out of  5
rating by Gene Colbert
"I have been very pleased with the Shannon Salsbury Sate Farm Agency. Very responsive an easy to work with."
We responded:
"Thanks Gene, I really appreciate the review but even more happy to hear you have been happy working with my team. Have a great week! 😃"
Profile photo of clydene jones

clydene jones

February 1, 2025

5  out of  5
rating by clydene jones
"I have worked two afternoons to download my DRIVE SAFE....and finally called the office of State Farm. Redonia Smith answered and solved my problem in less than 5 minutes. She earned her "good deed of the day" and I also think possibly another "Jewel in her Crown. "Thank you, Thank you"."
We responded:
"Thanks Mrs. Jones, I am glad Redonia is able to help. :) We are happy to have her on our team. Let us know if you need any help."
Profile photo of Katlyn Martinez

Katlyn Martinez

January 31, 2025

5  out of  5
rating by Katlyn Martinez
"They have been so amazing helping me in every way! I had a million questions regarding my policy and claim, and Jennifer was willing to help me get all my questions answered with great clarity and understanding. Thank y’all so much!!"
We responded:
"Thanks Katlyn, this is one of the things we love to do... helping our clients is truly rewarding and makes our days go by so much more enjoyable. Have a great weekend."
Profile photo of Marisa Clements

Marisa Clements

January 27, 2025

5  out of  5
rating by Marisa Clements
"I’ve referred many friends and family to this agency because of the drastic change in dynamic I felt when switching. Not only was I getting a better rate, I get extremely responsive representatives who seem to really care about my questions and help me think through decisions instead of just pushing the most expensive options. Thank you guys!!"
We responded:
"Thanks Marisa for not only the review but for all the referrals! It makes me smile when I here how our office is helping people. Have a great week. 😃 "
Profile photo of jeanna kelly

jeanna kelly

January 27, 2025

5  out of  5
rating by jeanna kelly
"Excellent customer service & quick response time! Appreciate my State Farm peeps, more than they will ever know!"
We responded:
"Thanks Jeanna, I appreciate the review. I am happy to here about your experiences with our office! That's the service I hope we always deliver. 😀"
Profile photo of Price Manford

Price Manford

January 24, 2025

5  out of  5
rating by Price Manford
"Tammy was very responsive in every way. She retuned calls promptly , listened carefully and acted to solve the problem. She worked with other groups in State Farm to get the claim paid on a timely basis. I was very pleased with everything she did for me."
We responded:
"Thanks Price, I appreciate that feedback on your experience working with Tammy. She is definitely a valuable part of our team. Hope you have a great weekend. 😃 "
Profile photo of Lisa Charlson

Lisa Charlson

January 20, 2025

5  out of  5
rating by Lisa Charlson
"Always a seamless experience with their office. Thank you!"
We responded:
"Thanks Lisa, I appreciate you taking the time to let us know how we are doing. Stay warm and have a great week 😀"
Profile photo of Miranda Walterbach

Miranda Walterbach

January 20, 2025

5  out of  5
rating by Miranda Walterbach
"Jennifer was incredibly helpful, personal, and kind. It felt like I talking with a neighbor or church friend about cars. I appreciated their patience and willingness to help. They’ve always treated me kindly and with respected. Grateful to have them."
We responded:
"Thanks Miranda, I really appreciate your feedback/review. Hearing this makes my heart happy! 😊 Stay warm and have a blessed week"
Profile photo of Genevieve Donell

Genevieve Donell

January 18, 2025

5  out of  5
rating by Genevieve Donell
"Always helpful and informative! Excellent customer service from the whole team! Highly recommend this group!"
We responded:
"Thanks Genevieve, thanks for the awesome recommendation! It means a lot to me that our team wants to do a great job for our clients. Have a great weekend and stay warm! :)"
Profile photo of Jerry Davanon

Jerry Davanon

December 27, 2024

5  out of  5
rating by Jerry Davanon
"Jennifer did an outstanding job helping me setup State Fram drive safely program on my phone. Her amount of patience in dealing with my problem was over the top. She gets nothing but high praise from me."
We responded:
"Thanks for the review Jerry. I hope you have a great weekend and Happy New Year! 😀"
Profile photo of Brad B

Brad B

December 20, 2024

5  out of  5
rating by Brad B
"We've had nothing but a great experience with Shannon's team. Great communication, always helpful in answering my (many) questions, and best of all incredible rates. Thank you Melissa and Tammy!"
We responded:
"Thanks Brad, I really appreciate the review and awesome feedback. I hope y'all have a Merry Christmas. 😀"
Profile photo of Jerry Abbott

Jerry Abbott

December 19, 2024

5  out of  5
rating by Jerry Abbott
"Tammy is the best. Always helpful and so nice."
We responded:
"Thanks Jerry, I appreciate you taking the time to give us a review. I hope you are enjoying retirement and Merry Christmas to you and yours! 😀"