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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Harold Thompson

Harold Thompson

September 3, 2026

5  out of  5
rating by Harold Thompson
"Super efficient, friendly and easy to deal with. Highly recommend."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Veronica Bochat

September 2, 2026

5  out of  5
rating by Veronica Bochat
"Tammy is always on point. Nice, professional and a joy to deal with. She makes dealing with State Farm a pleasure."
We responded:
"Veronica, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Abeezar Tyebji

September 2, 2026

5  out of  5
rating by Abeezar Tyebji
"Excellent customer service! Very honest and helpful team."
We responded:
"Hi Abeezar, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Montgomery.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Shanon Salsbury "
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UpTown _BaggBoy_

August 29, 2026

3  out of  5
rating by UpTown _BaggBoy_
"Section 8 & certified pre-owned automobile"
We responded:
"Thank you for your feedback. We’re glad to hear your experience was generally positive, but we’d love to know what we could have done to make it even better—your input means a lot to us. I have tried locating your account and can't find you listed as a customer with either of my offices. I would love to discuss your review and make sure the information I have is correct. Thanks, Shanon"
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Kazumi Oka

August 26, 2026

5  out of  5
rating by Kazumi Oka
"Thank you, Tammy! You are very helpful.
Shannon, your group is great. I am very grateful to all of the group members."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Janet Morris

August 26, 2026

5  out of  5
rating by Janet Morris
"I have been a customer of Shanon for years. I always get exceptional service. Most inquiries are handled the same day. I would give Shanon 10 stars if I could."
We responded:
"Thanks Janet, I hope you are staying warm this week. Be safe and call us if you need anything. 🙂"
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Robert Romero

August 26, 2026

5  out of  5
rating by Robert Romero
"My wife and I are both 69 years young and have been through a lot of different insurance for our Home and Auto insurance. We have been with Shanon Salsbury State Farm agency for some time now and I really think they have the best rates. Plus the staff is very knowledgeable and professional. We highly recommend them!"
We responded:
"Wow, thank you for the 5-star review, Robert! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Mollie mother of Elray Kinder

August 26, 2026

5  out of  5
rating by Mollie mother of Elray Kinder
"Great company great customer service"
We responded:
"Thank you for the 5-star review of Shanon Salsbury’s team - we really appreciate your kind words! "
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Rebecca Kopf

August 21, 2026

5  out of  5
rating by Rebecca Kopf
"Thank you State Farm for being very helpful with my whole process of switching State Farm Agents. I have been with State Farm for a total of 35 years. My new agent and everyone there have been great! Thanks Mia for breaking down my insurance for me!!"
We responded:
"Rebecca, thank you so much for the kind review. We will work very hard to keep delivering the same service you had with Jeff over all those years. Have a great weekend."
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Brenda Sullivan

August 20, 2026

5  out of  5
rating by Brenda Sullivan
"We worked with Alex Bryant to clarify the coverage on our automobile and umbrella policies. Alex was very knowledgeable and responsive to our questions. We received timely follow up from her by email/text to completely resolve our concerns. We always receive exceptional service from Shanon Salsbury and his Team."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Montgomery to know you had such a great experience with us. "
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Jenny Rees

August 19, 2026

5  out of  5
rating by Jenny Rees
"We recently switched to State Farm insurance. We were shopping around for better rates because our daughter was turning 16 and we would be adding a driver to our policy. Ethan was very pleasant to work with. He was able to give us a rate that we were more than happy with. He listened to our wants and worked us through the process. He is easy to contact with questions. Very happy with switching insurance companies so far."
We responded:
"Thank you so much for the 5-star rating, Jenny! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Shanon Salsbury "
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Jeanette Miller

August 17, 2026

5  out of  5
rating by Jeanette Miller
"Alex was especially helpful when I called to request policy changes. She was so patient and professional.
Jeanette Miller"
We responded:
"Thank you for the 5-star review of Shanon Salsbury’s team - we really appreciate your kind words! "
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Ed Udell

August 16, 2026

5  out of  5
rating by Ed Udell
"Sharon stayed in touch with me for over 2 years until I was more settled in College Station with my other affairs. Thankfully, she saved my information so when I called, she had my information handy and knew my name...what GREAT customer service!"
We responded:
"Thanks for the awesome review Mr. Udell! Happy we were able to help you and I personally want to welcome you to our agency! Have a great weekend."
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Kim Cunningham

August 11, 2026

5  out of  5
rating by Kim Cunningham
"This team goes far and beyond your typical insurance agents. Great group that you need to try for yourself and see"
We responded:
"Kim, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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franky

August 8, 2026

1  out of  5
rating by franky
"if i could give 0 stars i would. By Far the worst experience i have had, My truck was stolen July 16 2026 and it took more than a week to get a response back regarding claim status. I had to pay the Wrecker out of MY POCKET, Was told it was going to be reimbursed, as of today i have yet to receive that reimbursement. The person handling my claim does not Answer the phone even after repeatedly calling and leaving messages, I am 19 years old and self employed and currently find myself in a position without a vehicle to work and with an insurance company that does not answer the phone. I PAY A VERY EXPENSIVE MONTHLY FULL COVERAGE INSURANCE AND I DO NOT FIND IT FAIR THAT I DONT EVEN GET THE COURTESY OF A CALL BACK OR AN UPDATE!!"
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Valerie Jaramillo

August 5, 2026

5  out of  5
rating by Valerie Jaramillo
"Alex Bryant was so incredibly kind and helpful!! I had many questions and she managed to answer them all. Great customer service and she solved all my
problems. Thank you!"
We responded:
"Valerie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Montgomery insurance team is always here and happy to help. "
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Patti Insel

August 4, 2026

5  out of  5
rating by Patti Insel
"Always a great experience working with this agency. Alex Bryant was super helpful and took care of our needs in an expedited manner. Highly recommend!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Montgomery. "
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Andrea Christensen

August 4, 2026

5  out of  5
rating by Andrea Christensen
"Alex Bryant was absolutely wonderful to work with! She was knowledgeable, responsive, and took the time to answer all of my questions. She made the process easy and promptly provided all the information I needed for my policy. I truly appreciated her professionalism, patience, and willingness to help. It’s refreshing to work with someone who genuinely cares about their clients. Thank you, Alex, for the excellent service! Highly recommend!"
We responded:
"Andrea, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Shanon Salsbury and Team "
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Robert Romero

August 4, 2026

5  out of  5
rating by Robert Romero
"My wife and I recently switched over to State Farm and they are the BEST! I recently called in with a question, Alex was a great help! Very professional and very knowledgeable. Great Service! Highly recommend."
We responded:
"Thanks so much for the amazing review, Robert! We really appreciate your support here in Montgomery. Just reach out anytime if you need us - we’re here for you. "
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Michelle Gauna

July 30, 2026

5  out of  5
rating by Michelle Gauna
"We have been so happy with the service we have received. Everyone in the office is great and super helpful."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Shanon Salsbury’s team. "
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Kimberly Ward

July 29, 2026

5  out of  5
rating by Kimberly Ward
"My experiences with this State Farm office have always been positive. I am always greeted with kindness and respect. They are knowledgeable and professional."
We responded:
"Hi Kimberly, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Shanon Salsbury, Your State Farm Agent "
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Valencia Thompson

July 29, 2026

5  out of  5
rating by Valencia Thompson
"Thank you Mia, you were very helpful and prompt with assisting me with another insurance card to put in my vehicle."
We responded:
"Thanks so much for the fantastic rating, Valencia! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Ryan Shely

July 28, 2026

5  out of  5
rating by Ryan Shely
"All staff is very helpful and polite"
We responded:
"Ryan, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Tina Lorance

July 27, 2026

5  out of  5
rating by Tina Lorance
"Alex was very helpful and friendly. She met all of our needs efficiently."
We responded:
"Thanks for the feedback Tina! We appreciate you being our client, hope you have a great weekend!"
Profile photo of George Franklin

George Franklin

July 25, 2026

5  out of  5
rating by George Franklin
"Very nice Ppl"
We responded:
"George, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "